The ordering process
1. Place one or more desired item (s) in the shopping cart.
2. Click on the shopping cart at the top right. The selected items and the total amount appear at the bottom of the page. For an amount of up to 75 euros, shipping costs will be added, shipping above 75 euros is free.
3. Click on order and enter all necessary details and pay.
4. When the order has been placed, you will receive a confirmation from us and we will start processing your order.
Which payment methods are possible?
You can pay via Ideal, Paypal, Mister Cash, Sofort, Mastercard. With the latter payment method you can safely and directly handle the payment via the specific security methods of your own bank.
When will my package be sent?
If you order before 3 p.m. on business days, your package will be processed and shipped the same day. If you order on the weekend, your order will be processed and shipped on Monday. You will always receive a confirmation of shipment. Our packages are sent with MyParcel (PostNL) and it usually takes 1 to 2 days before you receive your package. This may take a little longer, for example during public holidays or during busy periods.
Delivery charge
Love Ibiza can be ordered worldwide. The delivery costs therefore depend on the country from which you order. It is also possible that shipping costs are higher when ordering a certain product, for example because it does not fit in a letterbox package.
Shipping methods
1. Air cushion envelopeIf your package has a value of less than +/- 40 euros and fits through the letterbox, we will send it in an air cushion envelope. This packaging protects your items sufficiently against damage. However, you will not receive a Track & Trace code with this method of shipping.
2. Mailbox packageIf your package has a value of more than +/- 40 euros and fits through the letterbox, we will send it in a letterbox package. With this shipping method you will receive a Track & Trace code with which you can track your package.
3. Package boxIf your order does not fit through the letter box, we will ship it in a larger package box. You will also receive a Track & Trace code for this method of shipping.
My package did not arrive, what should I do?
Of course it is not intended that your package does not arrive. It can happen that it is a bit busier at PostNL, so your package stays in the distribution center for a little longer. If you have received a Track & Trace code, you can always check where your package is at the moment via the link. Does the link indicate that your package has already been delivered? It is then possible for the neighbors or the nearest PostNL parcel point to be delivered. If this is not the case, you can always contact PostNL.
Can I return my items?
Of course we do not assume that you want to send something back, but it may happen that an item does not suit you so well. Returning is possible, contact us by email at info@loveibiza.nl and state your order number and why you would like to return the item. We will then contact you within 1 working day about the steps to be taken.
Can the jewelry come into contact with water?
We do not recommend wearing our jewelry when showering or swimming. This can cause discoloration.
How do I keep my jewelry beautiful?
- Due to external influences (think of the air outside, water or the acidity of your skin) your jewelry can start to oxidize, this is expressed in a dark attack. You can get this nice again by using a cleaning cloth.
- Put on your makeup, perfume and other care before putting on your jewelry
- Avoid sleeping, swimming or showering with your jewelry
- Store your jewelry when you are not wearing it
How do I keep stainless steel jewelry beautiful?
Stainless steel is a durable and strong material. The advantage of stainless steel is that it does not oxidize and therefore does not discolour.
How do I keep stones and beads beautiful for a long time?
It is always important that you handle stones and beads with care to enjoy them for a long time. By being exposed to light or water for a long time, it is possible that stones or beads change color slightly.
Are the earrings nickel free?
Yes, all our earrings are nickel-free and therefore gentle on the ears.
What material are the gold and silver jewelry made of?
Most jewelry is made of stainless steel and/or has an 18-carat gold plated layer or a silver plated layer.
Our toe rings are made entirely of 925 sterling silver.
Can I also use the photos from Love Ibiza?
You can always use the photos that we have taken, provided that you state our brand name. We also think it is super nice if you share your own photos with our items on your social media and tag us.
I have doubts about a size, what should I do?
Many of our items are adjustable or self-tying, making them suitable for any wrist, ankle or finger. Some items have a size (S / M or M / L). If you still have doubts about an item that is not adjustable or has a smaller or larger wrist than average, please let us know. We can then tailor an item for you!
